Privacy Policy

Data Controller

Helen O'Neill @ The Breath Clinic Limited

Collected Personal Data

We may collect and use the following types of personal data, depending on how you interact with us.

Identity and contact data

Name, email address, phone number, postal address and messages you send to us.

Enquiry and communication data

Messages sent by email, website form, Jotform, WhatsApp, social media or other communication channels.

Booking data

Appointment dates, service selected, booking notes, attendance history, Calendly booking details and communication about appointments.

Client wellbeing and suitability information

Information you choose to provide during consultation, consent forms, suitability forms, Jotform questionnaires, safety forms or aftercare conversations.

Payment data

Payment status, transaction references, invoice information and payment details processed securely through Stripe or another payment provider. We do not store full card details.

Website and technical data

IP address, browser type, device information, pages viewed, cookie preferences and analytics data where consent has been given.

Marketing preferences

Your consent choices and whether you have opted in or opted out of marketing communications.

Purpose for Collecting Data

We collect personal data:

directly from you when you contact us, book, complete forms or attend appointments,
through website contact forms, online forms and questionnaires, including Jotform,
through booking platforms, including Calendly,
through payment processors, including Stripe,
through WhatsApp messages where you choose to contact us through WhatsApp,
through email, phone, text message and website systems,
from people contacting us on your behalf where appropriate and with permission,
through website analytics, only where you have given consent.

How we use your data

We may use your personal data to:

respond to enquiries and messages,
manage bookings, appointments, cancellations and reminders,
manage online bookings through Calendly or another booking provider,
manage client forms, suitability forms, consent forms and safety information through Jotform or another secure form provider,
take secure online payments through Stripe or another payment provider where payment is required,
provide suitability checks, consent processes, wellbeing services and aftercare,
keep appropriate client and business records,
process payments, invoices and accounting records,
run, secure, maintain and improve our website,
meet legal, tax, accounting and insurance obligations,
send marketing communications where you have opted in or where permitted by law.