Legal Information
Name of Company
The Breath Clinic Limited
Registered Office
25 Webster Road, Rainham, Gillingham, Kent ME8 7SD
Contact Details
Phone/WhatsApp : 07591 896763
Business Registration Number
Company Number : 16641696
VAT Number
N/A
The Breath Clinic® provides holistic and complementary wellbeing services, including breathwork, meditation, Reiki, spiritual wellbeing support, red light therapy and HBOT wellness sessions, in a non-medical wellbeing setting.
Personal data we collect
We may collect and use the following types of personal data, depending on how you interact with us.
Identity and contact data
Name, email address, phone number, postal address and messages you send to us.
Enquiry and communication data
Messages sent by email, website form, Jotform, WhatsApp, social media or other communication channels.
Booking data
Appointment dates, service selected, booking notes, attendance history, Calendly booking details and communication about appointments.
Client wellbeing and suitability information
Information you choose to provide during consultation, consent forms, suitability forms, Jotform questionnaires, safety forms or aftercare conversations.
Payment data
Payment status, transaction references, invoice information and payment details processed securely through Stripe or another payment provider. We do not store full card details.
Website and technical data
IP address, browser type, device information, pages viewed, cookie preferences and analytics data where consent has been given.
Marketing preferences
Your consent choices and whether you have opted in or opted out of marketing communications.
Sources of personal data
We collect personal data:
- directly from you when you contact us, book, complete forms or attend appointments,
- through website contact forms, online forms and questionnaires, including Jotform,
- through booking platforms, including Calendly,
- through payment processors, including Stripe,
- through WhatsApp messages where you choose to contact us through WhatsApp,
- through email, phone, text message and website systems,
- from people contacting us on your behalf where appropriate and with permission,
- through website analytics, only where you have given consent.
How we use your data
We may use your personal data to:
- respond to enquiries and messages,
- manage bookings, appointments, cancellations and reminders,
- manage online bookings through Calendly or another booking provider,
- manage client forms, suitability forms, consent forms and safety information through Jotform or another secure form provider,
- take secure online payments through Stripe or another payment provider where payment is required,
- provide suitability checks, consent processes, wellbeing services and aftercare,
- keep appropriate client and business records,
- process payments, invoices and accounting records,
- run, secure, maintain and improve our website,
- meet legal, tax, accounting and insurance obligations,
- send marketing communications where you have opted in or where permitted by law.
Lawful bases for processing
Under UK GDPR, we must have a lawful basis for using personal data. We may rely on the following lawful bases.
Contract
To provide services you have booked or asked us to provide, including appointment management, Calendly bookings, Jotform forms, Stripe payments and client communication.
Legitimate interests
To respond to enquiries, run our business, manage bookings, keep appropriate records, prevent misuse, improve our website and provide a safe, professional service.
Legal obligation
Where we must keep records or comply with tax, accounting, insurance, legal or regulatory duties.
Consent
For optional marketing, optional analytics cookies, optional testimonials and any processing where consent is specifically requested.
Explicit consent where required
Where we ask for wellbeing, lifestyle, suitability or health-related information that may be classed as special category data under UK GDPR.
Forms, bookings and payments
We may use Jotform to collect online forms, consent forms, suitability forms, safety information, pre-session information or other client questionnaires.
We may use Calendly to manage online appointment bookings. When you book through Calendly, Calendly may collect and process details such as your name, email address, appointment selection, booking time, answers to booking questions and related appointment information.
We may use Stripe to process online payments securely. Stripe may process payment details, transaction information, billing information and fraud-prevention information. The Breath Clinic Ltd does not store your full card details.
We may also use other trusted third-party providers where needed to operate our website, manage bookings, collect forms, process payments, communicate with clients, store records, manage accounts, protect security or provide our services. Where we use third-party providers, we aim to use reputable providers and appropriate safeguards.
Wellbeing and suitability information
Some information you provide may relate to your wellbeing, lifestyle, medication, pregnancy status, previous surgery, symptoms, suitability for wellness sessions, or other relevant circumstances.
This type of information may be classed as special category data under UK GDPR. Where we collect this information, we do so only where it is relevant to providing our services safely and appropriately, managing client records, obtaining consent, or meeting legal, insurance or professional obligations.
Where required, we may rely on explicit consent or another appropriate UK GDPR Article 9 condition. You may withdraw consent where we rely on consent, but this may affect whether we can provide certain services.
The Breath Clinic® provides complementary wellbeing services in a holistic setting and does not provide medical diagnosis, medical advice or regulated medical treatment.
Who we share your data with
We do not sell your personal data. We may share personal data with trusted providers where necessary to run our business, operate the website, manage bookings, process forms, process payments, communicate with you, store records, meet legal duties and provide services.
- website hosting and maintenance providers, including IONOS,
- form providers, including Jotform,
- booking platforms, including Calendly,
- payment processors, including Stripe,
- communication platforms, including WhatsApp, email, phone and messaging services,
- email, IT, cloud storage, website security and record-management providers,
- analytics providers, such as Google Analytics, where you have consented to analytics cookies,
- accountants, bookkeepers, professional advisers and insurers,
- legal advisers, regulators, courts, law enforcement or public authorities where required by law,
- other trusted third-party providers where reasonably necessary to operate our business and provide our services.
Where providers process personal data for us, we expect them to keep it secure and use it only for the agreed purpose. Some providers may act as independent data controllers for certain activities, such as payment processing, booking services or communications. Their own privacy notices may also apply.
International transfers
Some service providers, including online form, booking, payment, website, email, cloud storage, messaging and analytics providers, may store or process personal data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, adequacy regulations or another legally recognised safeguard.
How we protect your data
We take reasonable steps to protect personal data from unauthorised access, loss, misuse or disclosure. These steps may include access controls, secure systems, password protection, limited access to records and using trusted service providers.
No website, email system, form provider, booking platform, payment processor, messaging service or online service can be guaranteed to be completely secure, but we aim to use appropriate safeguards for the type of information we hold.
How long we keep your data
We only keep personal data for as long as necessary for the purposes described in this Privacy Notice, including legal, insurance, accounting and business record requirements.
- General enquiries with no booking: up to 12 months.
- Booking and appointment records: normally up to 6 years for business, accounting or legal purposes.
- Jotform forms, suitability forms, consent forms and safety forms: normally for as long as needed to provide services safely, manage client records and meet legal, insurance or business obligations.
- Calendly booking records: for as long as needed to manage the appointment, client communication and business records.
- Stripe payment records: normally up to 6 years for accounting, tax, payment dispute and legal purposes.
- Client records and consent information: typically up to 8 years after last contact, unless a longer or shorter period is required by law, insurance or professional reasons.
- Financial and accounting records: normally up to 6 years.
- WhatsApp and message records: for as long as needed to respond, manage services, keep appropriate records or meet legal, insurance or business obligations.
- Marketing consent records: for as long as needed to evidence your preferences.
- Cookie consent records: for as long as needed to remember or evidence your cookie preferences.
When personal data is no longer needed, we securely delete, anonymise or archive it as appropriate.
Your rights
Under data protection law, you may have the right to:
- request access to your personal data,
- request correction of inaccurate or incomplete information,
- request erasure of your personal data,
- request restriction of processing,
- object to processing where we rely on legitimate interests,
- request data portability where applicable,
- withdraw consent at any time where we rely on consent.
To exercise your rights, please contact us at info@thebreathclinic.co.uk.
We may need to verify your identity before responding to certain requests.
How to complain
Please contact us first if you have any concerns about how we use your personal data.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. You can contact the ICO through its website at ico.org.uk or by calling 0303 123 1113.
Children
Our website and services are not directed at children without appropriate parental or guardian involvement. Where a child or young person uses our services, we may require parent or guardian consent and involvement.
Automated decision-making
We do not use automated decision-making that produces legal or similarly significant effects.
Third-party links
Our website may contain links to third-party websites, including booking, form, payment, social media or messaging pages operated by third parties such as Calendly, Jotform, Stripe, WhatsApp or other providers. Their own privacy notices and cookie policies will apply. We are not responsible for the content, privacy practices or security of third-party websites.
Cookie Policy – The Breath Clinic®
About cookies
Cookies are small files placed on your device when you visit a website. They help websites work properly, remember preferences, improve security and, where you consent, help us understand how visitors use the site.
Types of cookies we use
Essential cookies
Used for core site functions such as security, accessibility, page loading and remembering your cookie preferences.
No. These are necessary for the website to work.
Analytics cookies
Used to understand how visitors use the website so we can improve pages, content and user experience.
Yes. These should only run after you accept them.
Form, booking and payment cookies
Jotform, Calendly, Stripe or other providers may use cookies or similar technologies when you use their form, booking or payment pages.
Their own cookie notices and privacy settings may apply.
Marketing cookies
Used for advertising or tracking across websites.
Yes. We do not currently use these unless clearly stated in your cookie banner.
Essential cookies
Essential cookies are always active because they are required for the website to function properly. They may include cookies used for security, accessibility, form protection, session management or remembering your cookie choices.
Analytics cookies
We may use Google Analytics 4 (GA4) or another analytics provider to understand how visitors use our website. Analytics cookies should only be used after you have given consent through the cookie banner.
Google Analytics may use cookies such as:
- _ga – used to distinguish visitors – may last up to 2 years.
- _ga_[container-ID] – used to store session and visit data – may last up to 2 years.
- _gid – used to count page views – usually expires after around 24 hours.
We do not use analytics cookies to identify you directly, and we do not use them for advertising unless this is clearly stated and consented to.
Jotform, Calendly, Stripe and third-party cookies
If you click through to Jotform, Calendly, Stripe, WhatsApp or another third-party service to complete a form, book, pay, message us or use another service, those providers may set their own cookies or use similar technologies. Their own cookie policies and privacy notices apply to those pages.
Cookie consent
Non-essential cookies should only be placed on your device after you have given consent. You can withdraw or change your consent at any time using the cookie settings or cookie banner on the website, where available.
Managing cookies in your browser
Most web browsers allow you to block or delete cookies through browser settings. If you block essential cookies, some parts of the website may not work properly.
Contact about cookies
If you have questions about our use of cookies, please contact us at info@thebreathclinic.co.uk.
Changes to this notice
We may update this Privacy Notice and Cookie Policy from time to time. Any updates will be posted on this page.
Last updated: September 2026